Questions about your cyg.net or perth.net email.
You can use any email software with our High Speed Internet service. You can also retrieve email on your tablet or smart phone. You may also access your mailbox using our Web interface: https://webmail.cyg.net using your email address and password.
There is a maximum message size of 20MB per email. If your attachment is larger that 20MB, your email will not be delivered. If the receiving mail server has smaller limitations it will also not get delivered. The attachment limit also applies to incoming mail.
There is a quota of 3GB of mailbox storage. Older mail should be archived to your local computer to avoid exceeding the quota.
Your "Trash" folder is just that, it is not for archiving messages you want to save for later. Our system automatically purges all mail in your Trash folder older than 30 days. Mail deleted from the Trash folder is NOT recoverable by any means. This also applies to the "Deleted Messages" folder which is the "Trash" folder equivalent for users of Microsoft Outlook.
Any email account that has not been accessed in 6 months will be disabled - no mail in or out. You will need to call support in order to have it re-activated.
Any email account that has not been accessed in 12 months will be automatically deleted. Once deleted, any mail left on the server will be permanently deleted and cannot be recovered by any means.
While we endeavour to provide the best email service possible, circumstances beyond our control may occur. There can be no guarantee of deliverability an/or non-deliverability of any email.
Secure Attachment Policy Open
With Mornington cyg.net being a secure email service, the attachments in the emails you Send/ Receive in cyg.net are subject to the Secure Attachment Policy. The Secure Attachment Policy intends to protect the users from malicious files and attachments. Certain attachments containing executable/ program files may have destructive programs or malicious functions which perform phishing/ spamming/ malicious activities in the users system, and may even misuse the users identity. Hence to avoid such security threats, the emails with certain file attachments are blocked in Mail.
Attachment types that are blocked
The attachment types that are blocked by this policy include, but are not limited to, the following:
ade, adp, apk, appx, appxbundle, bat, cab, cer, chm, cmd, com, cpl, dll, dmg, exe, hlp, hta, ins, iso, isp, jar, js, jse, lib, lnk, mde, msc, msi, msix, msixbundle, msp, mst, nsh, pif, ps1, pst, reg, scr, sct, shb, sys, tmp, url, vb, vbe, vbs, vxd, wsc, wsf, wsh, terminal, cod.
Apart from the above extensions, if the file type is a executable or a script or a code file, the file cannot be sent by email.
The emails with these attachments will not be Sent/ Received and will be bounced back. This also holds true if these file types are placed in a zip file. That is, even if one file among the many in a zip archive contains any of the above mentioned file types, it will not be sent/received.
I got a strange email from "Have I Been Pwned" - should I take it seriously Open
That is a legitimate warning that your email address and/or a lot of other information including passwords and personal information has been found in an online hackers' database, and has likely already been distributed.
If you get one of these emails, you should immediately change passwords on any sites where you have used this email, especially banking sites.
This is potentially a very serious issue and could lead to identity theft.
You should check any email addresses you use at their site, and change passwords ASAP for any email addresses found on the site.
Email spoofing and undeliverable notices Open
Email spoofing is when the sender of the email forges (spoofs) the email header's from address, so the sent message appears to have been sent from a legitimate email address.
If you have received a high volume of undeliverable notices in your inbox, there is a strong chance your email address is being spoofed.
What to do if your email has been spoofed
Spoofing is a temporary issue that will often be resolved in a few weeks when the spammer will move on to another email address. A temporary problem does not make it any less frustrating, but it is important to consider this generally does not indicate account compromise.
We suggest running a full virus scan on your local computer. The virus scan ensures that you have not experienced any malware or virus infection and helps eliminate the possibility that you have a compromised account.
After running the anti-virus scan and coming back without issues, you should then update your email password through your webmail, making sure that you have a robust and secure password.
Once you have completed these steps, you can expect fewer undeliverable messages to be received in your inbox as the changes take effect.
To avoid further clutter in your inbox, you can also create filtering settings to move the undeliverable messages into a holding folder.
My email password was compromised - what do I do? Open
Understanding the difference between POP3 and IMAP Open
When you set up an email address in an email client, you will need to decide if you want to set it up as POP3 or IMAP. Both of them are ways to connect to the mail server so you can read your emails through an email client.
- IMAP is short for Internet Message Access Protocol. With IMAP, the message does not remain on the local device, such as a computer, it remains on the server.
- POP3 is short for Post Office Protocol. With POP3 mail, it will connect and attempt to keep the mail located on the local device (computer or mobile).
Pop3 vs. IMAP: Which is better?
IMAP is better if you are going to be accessing your email from multiple devices, such as a work computer and a smart phone.
POP3 works better if you are only using one device, but have a very large number of emails. It is also better if you have a poor internet connection and need to access your emails offline.
Note: If emails start disappearing from your inbox without you deleting them, it almost always means one of your devices is on POP3.
What are your email policies Open
There is a quota of 3GB of mailbox storage. Older mail should be archived to your local computer to avoid exceeding the quota. If the quota is exceeded, no mail will be accepted for delivery and you will not be able to send any new mail. You will receive a warning email if you are starting to reach the quota, at which point you should immediately work to delete or archive older emails.
Your "Trash" folder is just that, it is not for archiving messages you want to save for later. Our system automatically purges all mail in your Trash folder older than 30 days. Mail deleted from the Trash folder is NOT recoverable by any means. This also applies to the "Deleted Messages" folder which is the "Trash" folder equivalent for users of Microsoft Outlook.
There is a maximum message size of 20MB per email. If your attachment is larger than 20MB, your email will not be delivered. If the receiving mail server has smaller limitations it will also not get delivered. The attachment limit also applies to incoming mail.
There is a maximum of 300 emails that can be sent in a 24 hour period. If this threshold is exceeded any new mail being sent will not be delivered, and will not be queued. They will be permanently deleted. If you require sending more than 300 emails per day, we suggest you use a commercial mailing list provider such as Mailchimp or Constant Contact.
There is also a limitation of 300 emails per day inbound to your account. Any mail over this threshold will be bounced and not delivered.
You can use any email software with our High Speed Internet service. You can also retrieve email on your tablet or smart phone. You may also access your mailbox using our Web interface: https://webmail.cyg.net using your email address and password.
Any email account that has not been accessed in 6 months will be disabled - no mail in or out. You will need to call support in order to have it re-activated.
Any email account that has not been accessed in 12 months will be automatically deleted. Once deleted, any mail left on the server will be permanently deleted and cannot be recovered by any means.
How to archive messages. Open
We’re going to use Thunderbird to show how to do this, however you can implement the same general idea with just about any mail application, like Apple Mail or Windows Live Mail.
If you are using Outlook with IMAP there are more specific instuctions: Choose How to archive IMAP messages in Outlook 2007/2010/2013 from the email FAQ.
If you’ll be using a different mail app, the steps below won’t be 100% precise, but the same general idea should apply.
Create local archive folders
Although I’ve got a few server-side folders, I like to merge everything into one off-server archive folder for all messages (except Sent emails) because I can always search for emails later on. In other words, folders for separate emails may simply make things more complicated than they need to be. You can choose to create as many off-server folders as you like for archiving, but it will make more work to set-up.
- Right click on “Local Folders” on the left in the Thunderbird folders pane.
- Choose “New Folder”
- Give it a name — I called mine “Archive”. It should be a subfolder of “Local Folders” already, but if it isn’t, be sure to select that option.
- Press Create Folder
You will now see a folder called “Archive” (or whatever you named it) under “Local Folders” in the left sidebar.
If you’d like to use multiple categorized archive folders, you can repeat the process above to create each one of them.
Move server-side emails to local archive
Now it’s time to move your emails from the server-side folders to the local (off-server) archive folder.
- Under your IMAP email account in the sidebar, find the folder you wish to archive emails from and select it.
- Select all the messages you wish to archive (such as all those older than 90 days) and drag them to your folder of choice under “Local Folders”. In the example I used above, this would be the “Archive” folder, but if you created your own folder name(s), you can choose one of those.
You can follow the same steps above for any or all of your mail folders. For example, create a “Sent Archive” and drag and drop all of your old Sent emails from the IMAP folder into the Local Folder.
That’s it! Note that it might take some time for your mail app to download the full copy of each email, especially if your Internet connection is limited in speed. Give it time!
I need to send large files but they are being blocked. Open
While our system allows for large-ish files to be sent and received, with a limit of 20MB per email, this is not a recommended way to share files. Some mail providers have limits smaller than ours, and certain Email programs, such as Microsoft Outlook have a built-in size limit for sending emails. This means there is a very good chance your email will never get delivered.
Email was never intended to be a file sharing system.
If you need to send or receive large files, we recommend using a service such as Dropbox, where you can share large files easily without the limitations of email. Dropbox provides a free account where you can store up to 2GB of files for sharing: https://www.dropbox.com/basic where you upload your large file, then provide a link to that file in your email. There are other solutions as well, some can be found in this list: https://www.cloudwards.net/top-10-secure-dropbox-alternatives/. This information is provided as a courtesy only, and any external links may be inaccessible as we have no control over their content.
We are not affiliated with Dropbox, nor can we provide any support for Dropbox or related services.
Please be aware that the size of the file you are sending via email can be variable, depending on the mail client you are using and the type of file you are sending. For instance, sending a large image or PDF file that is 10MB in size can actually grow to as much as twice that size because of the way the email program "encodes" it so that it will be rejected by a mail server with a limit of 15MB. This is not a function of our mail server but has to do with the way the email is rendered by the mail program, such as Outlook. Microsoft has some basic information on this limitation here: https://answers.microsoft.com/en-us/office/forum/office_2003-outlook/microsoft-outlook-doubles-pdf-attachment-size/74d123de-33ee-4791-bd65-63d9c455b16a
You're not sending the original file, you're sending an encoded version of it that can be anywhere from 20% to 60% larger than the original file. It doesn't matter what size you see on the disk. The size of the transmission will always be larger.
How to archive IMAP messages in Outlook 2007/2010/2013/2016 Open
How to archive IMAP messages in Outlook 2007/2010/2013/2016 and newer
Follow this link to get the newest tutorial from Microsoft: https://support.microsoft.com/en-us/office/archive-older-items-automatically-25f44f07-9b80-4107-841c-41dc38296667#ID0EBBD=Newer_versions
The information below may be outdated, and is for Outlook 2007. Use the link above for newer versions of Outlook.
If your IMAP mailbox is full or is approaching the disk usage limit for your account, you may need to archive messages by copying them to an offline location on your computer. This will allow you to free up space within your mailbox without permanently deleting historic messages.
The following guide should explain how to create an archive location in Outlook 2007/2010/2013 – the label/location of some options will vary between Outlook versions. These instructions will also work for newer versions of Outlook as well, such as 2016 and 2019.
Creating an Archive Data-File in Outlook
If you do not have a local folder location/data file within Outlook for archiving messages – you can follow the steps below to create a new data file.
- Go to the ‘file’ menu (tools menu in Outlook 2007):
- Open the ‘account settings’ menu:
- Go to the tab within the account settings menu for ‘data files’:
- Select ‘add’ to create a new data file (.pst file):
- Enter a file-name for the data-file and select location if required – in this example the data file is named ‘Email archive file’:
- Then select ‘Ok’ to create the new data file.
- You should see now, that a new folder location has been added within the folders pane in Outlook:
- Right-click on the folder heading to add sub-folders to copy your mail items to:
Archiving Messages in Outlook
After creating an archive location/data-file - you can copy messages from your IMAP mailbox, to folders created under this data-file by highlighting the messages you want to archive in your IMAP account and dragging/dropping them in to the required folder under this data-file. The messages will then be moved to the selected location and automatically removed from your IMAP mailbox on the LCN server.
You can also use the auto-archiving features in Outlook by going to the ‘file’ menu and selecting the menu for ‘Cleanup tools’, then selecting ‘Archive’:
Select the folder that you want to archive – set a date range to archive message for and select the data-file location that the archived messages should be moved to. Select ‘ok’ to automatically archive messages for the selected folder/date-range:
Once your account has completed synchronising in Outlook, you can check that the disk usage for your account has updated by logging in to Webmail:
I want to use an easy to remember password, I have nothing on my computer to protect. Open
Our password policy is designed to protect all of our users against theft and hijacking of email. If your password is easy to break someone could use your account to send spam or threatening emails to your friends and family. More importantly, should your password be compromised there is a very real threat that you could be the victim of identity theft.
A secure password can still mean something to you it just shouldn’t be obvious to anyone else. We discourage the use of dictionary words or names and dates that would be easily linked to you.
EXAMPLE
Password: EGBl2ptP*
Phrase: Every Good Boy learns to play the Piano *
(Do not use this one!)
How do I recover my email password? Open
Call the office and we can reset it.
How do I set up an email account (POP or IMAP)? Open
You can use any email software with our High Speed Internet service. You can also retrieve email on your tablet or smart phone.
There is a quota of 3GB of mailbox storage. Mail should be archived to you local device to avoid exceeding the quota. If the quota is exceeded, no mail will be accepted for delivery and you will not be able to send any new mail. You will receive a warning email if you are starting to reach the quota.
There is a maximum message size of 20MB per email. If your attachment is larger that 20MB, you email will not be delivered.
You may also access your mailbox using our Web interface: https://webmail.cyg.net using your email address and password.
Differences between POP and IMAP protocols:
IMAP (Internet Messaged Access Protocol) and POP (Post Office Protocol) are two different message access protocols. Mornington supports both protocols.
Main features:
POP: Downloads emails from a server for permanent local storage on a computer or other device. You must select leave a copy on server AND remove from server after 30 days to use this on multiple devices.
IMAP: Leaves emails on the server. IMAP allows you to use different computers/devices to check your emails. Your emails will always be synchronized and will instantly appear in your webmail inbox no matter which device you use. If you are using IMAP exclusively make sure you either delete old emails before you reach the 3GB quota, or alternatively archive your older and larger emails to a local file on your computer.
Many users will configure their desktop computer to use POP and their phone or other mobile device to use IMAP. This will keep all of your mail stored on your local computer, and your device will see any mail still on the server. This can make it easier to keep the size of your mailbox under control.
IMAP:
· Authentication is required for both incoming and outgoing.
· Use full address @cyg.net (or perth.net) email address and password.
· Account Type: IMAP
· Incoming mail server: mail.cyg.net (or imap.cyg.net)
· Do not enable secure password authentication (SPA).
· Select a security/encryption method based on what is available:
· Port: 993 if using SSL or SSL/TLS
· Port: 143 if using TLS or STARTTLS
· Outgoing mail server (SMTP): mail.cyg.net (or smtp.cyg.net)
· Select a security/encryption method based on what is available:
· Port: 465 if using SSL or SSL/TLS
· Port: 587 if using TLS or STARTTLS
· Double check the port number it cannot be 25
POP:
· Authentication is required for both incoming and outgoing.
· Use full address @cyg.net (or perth.net) email address and password.
· Account Type: POP3
· Incoming mail server: mail.cyg.net (or pop3.cyg.net)
· Do not enable secure password authentication (SPA).
· Select a security/encryption method based on what is available:
· Port: 995 if using SSL or SSL/TLS
· Port: 110 if using TLS or STARTTLS
SMTP (outgoing):
· Outgoing mail server (SMTP): mail.cyg.net (or smtp.cyg.net)
· Select a security/encryption method based on what is available:
· Port: 465 if using SSL or SSL/TLS
· Port: 587 if using TLS or STARTTLS
· Double check the port number - it cannot be 25
Your Apple device may say the outgoing username and password are Optional - this is not optional.
Domain email and cell phone settings vary widely please call us for details