General Internet Questions

General Internet related questions.

This is a "DSL" modem:

comtrend dsl modem

This is a "VDSL" modem:

comtrend vdsl modem

on Thursday June 21
Was this helpful?

Have you ever wondered if there's a solution to the ever-dropping Wi-Fi signal in your home? Do you have dead spots where the signal won't reach, such as the basement, the attic or the garage? Using a mesh router may help.

Mesh routers are the latest technology upgrade for home Wi-Fi networks. Mesh networks have been used for years in large places where a secure network is critical, like military bases and businesses. (In such cases, the network is often isolated and not connected to the internet.) Now, residential wireless-internet users can optimize their home Wi-Fi with a form of mesh networking, too.

If you have a large home — at least 3,000 square feet — or one with an unusual layout, more than two stories or interior brick walls, you probably regularly encounter Wi-Fi dead zones, and your setup could be a good candidate for a mesh-router system.

Call our Sales Office to talk about our Command Centre Plus mesh options that we can provide for you.

on Monday April 08
Was this helpful?
  • Check your default or Service Set Identifier (SSID) information to ensure that you are attempting to connect to the correct network and verify you are using the correct password.
  •  Make sure that your wireless connectivity is enabled on your device.  If you are still unable to connect to the wireless network, contact technical support.
  • Make sure your router is turned on.
on Thursday June 21
Was this helpful?
on Thursday June 21
Was this helpful?

We recommend the following steps before calling us:

  1. Reboot your computer
  2. Reboot your router (if you have one)
  3. If using a wireless router, please plug in directly for testing.
  4. Check your plugs, make sure they are secured.
  5. Call us!  We’re here to help.  Mon-Fri 7:00am -8:30pm  Sat & Sun 9-5
  6. 519-595-8331
on Thursday June 21
Was this helpful?

Our password policy is designed to protect all of our users against theft and hijacking of email. If your password is easy to break someone could use your account to send spam or threatening emails to your friends and family.  A secure password can still mean something to you it just shouldn’t be obvious to anyone else.  We discourage the use of dictionary words or names and dates that would be easily linked to you.

EXAMPLE

Password:  EGBl2ptP*

Phrase:      Every Good Boy learns to play the Piano *

(Do not use this one!)

on Thursday June 21
Was this helpful?

We do not bill based on usage. If we implement this you will be provided access to your monthly usage.

**Note this does not include cell phone data usage. Click here for Cell Phone/Smartphone FAQs

on Thursday June 21
Was this helpful?

We offer some protection by stripping away email from known mail servers used to send out virus and exploitive emails and other malware. We cannot protect our customers from viruses that hide in web sites and that are unknowingly attached to mail from legitimate senders. It is the responsibility of all users of the Internet to make sure that they have adequate safeguards in place including the use of firewalls and up to date anti-virus software. Using complicated passwords, staying up to date on software releases, avoiding some websites altogether, and having a good backup are other important items in your arsenal. Complicated passwords include upper and lower-case letters, symbols and numbers with a password at least 8 characters long.

on Thursday June 21
Was this helpful?

DO NOT CALL THEM. This is a scam to steal your information! If you cannot get out of the screen pres Alt + ctrl+ del and choose start task manager. End tasks that have anything to do with your browser. Ie chrome internet explorer or mozilla. Close the task manager, reboot and run your antivirus.

on Thursday June 21
Was this helpful?

FAQ Search

Try these keywords: happy, success, awesome
Questions
Topics
Back to Top
Template by JoomlaShine