General Cell Phone Questions

General Cell Phone and Smartphone Information

Prepaid Services – Will not work outside of Canada.  Prepaid Services are not recognized on the USA Networks.

Postpaid – Yes, will work outside of Canada.  Keep in mind, talk, text and data rates vary and change depending on where outside Canada you are located.  Please call 519-595-8331 for more details.

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We do not provide service for repair for cellular devices.  However, if you are currently subscribed and activated with Mornington, we can send your device back to Bell Mobility for repair, provided you are under your 1-year warranty.  We can issue you a “Loaner Device” in the meantime to keep you connected.  If you are past your 1-year warranty.  Please call one of our Sales & Support Representatives @ 519-595-8331, and we can provide some recommendations on how to get your device repaired, and or replaced.

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Mornington utilizes the Bell Network for its cellular network. Any support for devices, and monthly billing gets re-directed to Mornington Communications. To view a coverage map, please visit Bell Network Coverage

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Mornington Communications will send out a Renewal Letter, advising that you have 3 months left on your cellular/mobile agreement.  Please call Cellular @ 519-595-4003.

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There are many options that you can choose from.  All depends on the country you are roaming in, and how long your trip/duration is.   Please call Cellular @ 519-595-4003 for more details and current pricing packages.

Prepaid Services – Will not work outside of Canada.  Prepaid Services are not recognized on the USA Networks.

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At the time of activation, you can simply press the 1 key on your cellular/mobile device, this will call to your voicemail.  You will then proceed to follow the voice command prompts.

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Like regular 911, E911 gives you the ability to contact emergency services from your cellular device. When you dial 9-1-1 on your Mornington Communications cellular device, your call is routed to the 9-1-1 emergency operator for your area.

There are two phases of Enhanced 9-1-1 (E9-1-1) service.

Phase one provides 9-1-1 operators with your cellular number, area code and approximate location.  The operator will know the location of the cellular tower handling your call.  Phase one is currently available in most areas with 9-1-1 service.

Phase two allows for 9-1-1 operators to more accurately locate a phase two-ready mobile device. 

E9-1-1 phase two service is available in most Mornington Communications coverage areas in Ontario, British Columbia, Alberta, Saskatchewan, Manitoba, Quebec, New Brunswick, Prince Edward Island and Nova Scotia.

Check your local telephone book for emergency services telephone numbers.  You can also contact local emergency operators to find out about the availability of 9-1-1 services in your area.  Do not dial 9-1-1 for this information.

In areas where phase two is available, your location is provided to emergency operators when you dial 9-1-1.

 Mornington cellular devices support both GPS and cell-site triangulation.  When you dial 9-1-1 in areas where E9-1-1 phase two is available, the location system automatically selects the best method to determine your location.

GPS uses radio signals from satellites to calculate the mobile device’s location (similar to car navigation systems.)  GPS radio signals may be affected by weak signals, in covered areas or underground areas.

Cell-site triangulation uses radio signals from cell towers to calculate the cellular device’s location.  This method may be affected by weak signals in covered areas or underground locations.  It may also be limited in areas served by fewer than three cell towers (e.g. in remote rural areas).

Dialing 9-1-1 using VoIP apps on Android OS


Wireless customers using VoIP-based apps like Viber and Skype to make calls on Android OS phones may not be able to reach 9-1-1 in case of emergency.

The issue is not Mornington specific and it could affect customers with any wireless service provider.  Google is currently working with their Google Play developers to resolve the issue.

We recommend customers avoid using VoIP apps from the Play store as their default dialer until the issue is resolved.

Limitations


Remember that calls to 9-1-1 services (like any calls from a mobile device) are affected by the signal strength in your location.  For example, your call to 9-1-1 may be affected if you make it from a covered underground location.

Access to E9-1-1 services is included in your Mornington monthly rate plan.  However, in some provinces, an additional fee is charged as requested by the provincial government.

The additional monthly fee is as follows:
Quebec                       $0.40
Nova Scotia               $0.43
PEI                                 $0.70
New Brunswick        $0.50
Alberta                         $0.44

Note: province-wide 9-1-1 service is not available in Newfoundland and Labrador.

9-1-1 Tips


  • Always give the operator the cellular number you’re calling from, including area code, in case you’re in an area that is not equipped with wireless E9-1-1
  • Tell the operator your location or location of the emergency
  • Stay on the line with the operator (customers are not billed for airtime for 9-1-1 calls)
  • Do not hang up until told to do so and leave your phone turned on after hanging up in case the operator needs to call you back
  • Do not program 9-1-1 on your cell phone to help reduce the chance of unintended accidental calls to 9-1-1 service.
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If you happen to forget your voicemail password, call into 519-595-8331 and have one of our Sales and Service Representatives, reset your password.  Please note, there is a $5 Charge that will be billed to your Mornington Communications account.

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Please start by restarting the device.  Depress the power button, and hold it until presented with the option to power off or restart.

If this doesn’t help, try ensuring mobile data is enabled.

iPhones – Go to Settings > Cellular, make sure Cellular Data is in the ON position (toggle to the green position)

Android – Go to Settings > Connections > Data Usage > Mobile Data should in the ON position

Some of these steps may vary from device to device, depending on the Operating System of your device.

If this doesn’t help, you may want to proceed to the “MyBell” application, or contact one of our Sales & Service Representatives @ 519-595-8331 for further support.

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1) Use the MyBell Mobile app on your phone to access the “Mobility data block Settings”

unblock1

Android:  https://play.google.com/store/apps/details?id=ca.bell.selfserve.mybellmobile
Apple: https://itunes.apple.com/ca/app/mybell-mobile/id850549838

2) If you have not used this App before, you may need to register.
To register an account, use the NM1 Account Number located on your "Contact and Critical Information Summary" sheet you received as part of your paperwork from HuronTel,
and use the Postal Code “N0G 2R0”.
*if you do not know your NM1 Account Number please call our office*

3) Click on your Phone Number in the list to access the settings for that account.

unblock2
 

4) Near the bottom you will see the option “Mobility data block settings”. Click on this.

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5) Choose an account to modify its data block settings.

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6) The “Authorized to unblock” setting will be set to “YES” as the default for all accounts. Move to slider to “NO” which will disable that account from being able to accept additional data charges.

unblock5
 

7) If you have additional accounts, go back to edit any of your other accounts the same way.

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Apple devices – We would recommend backing up older device to your iTunes, or iCloud account.  Then proceed to your new Apple device, with your username and password.  If required, you can call Apple Care @ 1-800-263-3394 for further assistance.

Android devices – Usually for Android devices, you will have to create a Gmail account (sample123-at-gmail.com).  After setting up your Gmail account, you will have created a username with a password.

If you require further insight, please do not hesitate and call one of our Sales & Service Representatives @ 519-595-8331.

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There is an application that you can download on your device.  Called, “MyBell”.  You can enter your Bell Acct #, and N0K1M0 as the postal code.  To track your monthly data usage.

Also, on Android devices, you can go to your settings of the device.  Click on Network & Internet settings.  Proceed to Data Usage, from here you can set up your data usage within a billing period.  Mornington Communications billing period for all cellular postpaid customers, runs from the 13th of the month to the following 12th of the month. Ie., Jan 13th to Feb 12th.

If any issues or requiring further assistance on setting up your data tracking.  Please stop by at any of our 5 Retail locations.  Milverton, Stratford, Drayton, Listowel, or Wellesley.  Our Sales & Service Representatives would be happy to assist.

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Yes, we can port any CLEC (Competitive Local Exchange Carrier) number.  Again, this number needs to be active, and have an account number.

However, we can not port ILEC (Incumbent Local Exchange Carrier) number.  These numbers are our 519-595-XXXX exchange (Milverton and surrounding area) numbers.

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Absolutely, we can port your existing cellphone number.  As long as the cellphone number is active and comes with an account number.   We would be happy to assist!

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