Apple devices – We would recommend backing up older device to your iTunes, or iCloud account.  Then proceed to your new Apple device, with your username and password.  If required, you can call Apple Care @ 1-800-263-3394 for further assistance.

Android devices – Usually for Android devices, you will have to create a Gmail account (sample123-at-gmail.com).  After setting up your Gmail account, you will have created a username with a password.

If you require further insight, please do not hesitate and call one of our Sales & Service Representatives @ 519-595-8331.