Please start by restarting the device.  Depress the power button, and hold it until presented with the option to power off or restart.

If this doesn’t help, try ensuring mobile data is enabled.

iPhones – Go to Settings > Cellular, make sure Cellular Data is in the ON position (toggle to the green position)

Android – Go to Settings > Connections > Data Usage > Mobile Data should in the ON position

Some of these steps may vary from device to device, depending on the Operating System of your device.

If this doesn’t help, you may want to proceed to the “MyBell” application, or contact one of our Sales & Service Representatives @ 519-595-8331 for further support.