Are we hosting your domain's email? First, we need to determine which server your domain is hosted on. If you don't know, please call support.

cPanel server:

IMAP:
· Authentication is required for both incoming and outgoing.
· Use full address This email address is being protected from spambots. You need JavaScript enabled to view it. email address and username.
· Account Type: IMAP
· Incoming mail server: mail.yourdomain.com
· Do not enable secure password authentication (SPA).
· Select a security/encryption method based on what is available:
· Port: 993 if using SSL or SSL/TLS
· Port: 143 if using TLS or STARTTLS

· Outgoing mail server (SMTP): mail.yourdomain.com
· Select a security/encryption method based on what is available:
· Port: 465 if using SSL or SSL/TLS
· Port: 587 if using TLS or STARTTLS
· Double check the port number it cannot be 25

POP:
· Authentication is required for both incoming and outgoing.
· Use full address This email address is being protected from spambots. You need JavaScript enabled to view it. email address and username.
· Account Type: POP3
· Incoming mail server: mail.yourdomain.com
· Do not enable secure password authentication (SPA).
· Select a security/encryption method based on what is available:
· Port: 995 if using SSL or SSL/TLS
· Port: 110 if using TLS or STARTTLS

· Outgoing mail server (SMTP): mail.yourdomain.com
· Select a security/encryption method based on what is available:
· Port: 465 if using SSL or SSL/TLS
· Port: 587 if using TLS or STARTTLS
· Double check the port number - it cannot be 25

Your Apple device may say the outgoing username and password are Optional - this is not optional.